• FIELD SERVICE SOFTWARE

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    Works in the field where you need it,
    when you need it.

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  • In the field…

    INTEGRATED SERVICE MANAGEMENT

  • WORK ORDER MANAGEMENT

    Eliminate paper work orders. Work orders are synchronized out to technician tablets where all data capture happens electronically. All completed work orders are synchronized back to the office for review and invoicing.

    FIELD PURCHASE MANAGEMENT

    No more calling the office to get a PO number! Technicians generate and enter purchase orders in the field and they are automatically linked to the job. All purchasing activity flows back to the office to drive payables processing and job costing.

    SITE MANAGEMENT

    Office and technicians can add, modify and remove equipment for a site. Changes are synchronized to all tablets. Each equipment record is linked to equipment type, make and model to enable accurate identification.

    INTEGRATED CHECKLISTS

    Move your paper-based equipment or health and safety checklists into kmplete and your technicians fill them out in the field. All data is captured into the database and available on-demand for reporting.

  • ACCESS TO HISTORY

    With kmplete, you always have one-click access to work history by customer, site or equipment. In the field, history can be accessed without an Internet connection, so you can look up the history for that boiler in the basement while standing in front of it.

    QUOTATION MANAGEMENT

    Technicians can enter recommendations in the field, including complete estimates. These estimates can be managed at the office and once approved, can be dispatched to a technician for completion.

    OFFLINE OPERATION

    Unlike most other field management solutions, an online connection is not necessary to capture and access the solution in the field. Offline access to work orders, signatures, checklists, time sheets, purchases, estimating, history, etc.

    SCHEDULE MANAGEMENT

    Dispatchers can manage all technician schedules through the scheduling board. Each technician can access their own schedule on their tablet.

  • …look up the history for that boiler in the basement while standing in front of it. 

  • WRITE-UP BUILDER

    Define a large number of prebuilt sentences and paragraphs that are accessible while creating dispatch instructions, estimate descriptions or work order descriptions, saving a significant amount of writing time.

    TIME SHEETS

    Replace your paper time sheets. Technicians enter their time on the tablet and all entries flow back to the office. Time allocated to work orders will automatically get charged to the job through the payroll and job costing modules.

    SERVICE CONTRACTS

    Service contracts include a visit and billing schedule that generate work orders and invoices automatically throughout the year. Our job costing module tracks all revenues and expenses against the contract.

    AUTOMATIC PRICING

    All labour, jobs and parts entered onto a work order is automatically priced based on pricing setup matrix which is controlled by office personnel. Even if pricing is not visible on the tablet, the work order will arrive at the office with most pricing in place.

  • Our solution runs on any Windows tablet or notebook.

  • MULTI-LOCATION MANAGEMENT

    Manage customers with one or more service locations. This is often the setup for a property manager where billing needs to be directed to the property manager while the service is directed at the site. Equipment can be linked to each site. Locations can be moved from one customer to another, and equipment can be moved from one site to another.

    CONFIGURABLE PERMISSIONS

    Each user is assigned permissions and menus that they may access. This includes control over tablets in the field.

    CERTIFICATION MANAGEMENT

    Manage all technician certifications within kmplete and access them while dispatching. Know what certifications are about to expire and manage renewals.

    INVENTORY MANAGEMENT

    Our inventory module is built to support activity across the entire enterprise. View the product master, pricing and stock levels on a tablet, link product inventory to work orders, choose multiple storage locations (including mobile/trucks) and bins, perform product counts on a tablet, purchase to and sell out of any storage location, and access material requirements with one click.

    ON-PREMISES OR HOSTED

    You can host your own kmplete solution on site within your own servers, or we can provide hosting for you. Either way, your access to your own data is never compromised.

    COMPREHENSIVE AUDITING

    All database changes are audited in kmplete. This makes it possible to report who changed what and when.

  • In the office…

    INTEGRATED ACCOUNTING

  • With integrated accounting your entire business runs on one solution. Our accounting module includes: General Ledger; Accounts Receivable & Accounts Payable Management; Canadian Payroll; Invoicing & Purchasing; Job Costing; Multi-Currency.

  • CANADIAN PAYROLL
    Salary and hourly employees; Union and union agreements; Comprehensive allocation of payroll expenses to work orders; projects and contracts; EFT support; T4 creation; and Reporting to support ROE, WSIB, EHT, etc.

    JOB COSTING
    Allocate revenues to work orders, projects or contracts through work orders/customer invoicing; Allocate costs to work orders, projects or contracts through purchasing/ vendor invoices and payroll; Reallocate revenues and costs through general journal entries.

  • TIME SHEET ENTRY

    SITE MANAGEMENT

    WORK ORDER MANAGEMENT

    CHECKLIST MANAGEMENT