For over 20 years we've been listening and responding to our clients' needs and challenges to deliver a solution with the right mix of training, technology and change.
Some other field service products will have you using a combination of different applications that work alongside each other to perform different tasks. The challenge is getting these applications to talk to each other.
All the modules in kmplete integrate seamlessly. We’ve become experts in transitioning client processes over from a variety of different systems, and migrating data from those applications into kmplete. With everything in one place, you’ll always be able to find the information you, and your customers, are looking for.
No matter how many improvements a new system will bring, change always brings challenges and uncertainty. There’s always a period of adjustment when you start to do things differently. We understand this and know that learning takes time.
We provide training for new users, step-by-step, from the basics, progressing to more complicated procedures. We conduct separate office and technician sessions to focus on what specific users need to know.
Training doesn’t stop after installation and roll-out. We are always just a phone call or email away to take you through any process you are unsure of and answer any questions you may have.
If you are still using paper in the field, or looking for a service management solution, visit our support page and read our White Papers on how paper impacts your business and what you should consider when looking for an alternative.